W. Edwards Deming Quotes



"Quality is everyone's responsibility."

"A system can not understand itself."

"All anyone asks for is a chance to work with pride."

"A system must be managed. It will not manage itself."

"Innovation comes from the producer - not from the customer."

"If you do not know how to ask the right question, you discover nothing."

"The worker is not the problem. The problem is at the top! Management!"

"Defects are not free. Somebody makes them, and gets paid for making them."

"It is not enough to do your best; you must know what to do, and then do your best."

"If you can't describe what you are doing as a process, you don't know what you're doing."

"The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work."

"Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them."

"Experience by itself teaches nothing...Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence without theory there is no learning."

"Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer..."

"What is a system? A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without an aim, there is no system. The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. (We are of course talking here about a man-made system.)/"

Compiled by Thomas George
editor@Wisdom-of-the-Wise.com

 

 


 

 

 


 

 

Boycott
Liberalism.com

 

 

 

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